Company logo of LaMatu Professional Coaching Services

TERMS OF SERVICE

1. Introduction and Definitions

These are the general Terms of Service of LaMatu. These Terms of Service apply to the use of the website lamatu.com (the Website), content or communications featured or displayed on the Website, including without limitation text, graphics, photographs, images, moving images, sound, illustrations, information, software, products or services and the arrangements thereof (the Content), and the services that LaMatu provides (the Services). Together with the references contained herein, these terms shall apply to any agreement that you may enter with LaMatu.

2. Company Information

LaMatu is registered as a company with the Dutch Chamber of Commerce (Kamer van Koophandel) in Amsterdam under number 86080644. Its Dutch VAT Identification Number (BTW-nummer) is NL004188190B78. You can find the company’s contact details at the end of this document.

3. Disclaimer

All services provided by LaMatu including this Website are not intended to provide, and do not constitute medical, legal, financial or any other form of professional advice. The information provided on this Website, during the individual sessions or events is for  informational purposes only. The website content and supplementary materials are not intended to be a substitute for professional advice. The interactions are not to be considered as the rendering of financial or legal advice for specific cases or circumstances. LaMatu is not liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, any of the information, content, materials on the Website nor by the services provided by LaMatu.


The information, content, materials of this Website and the services of LaMatu are designed to support you and do not replace any medical or psychiatric treatment. If you believe you may have a medical condition, please seek qualified professional advice and care.

The coach behind this website is not a licensed financial advisor, and the information presented should not be considered as financial advice. LaMatu is not providing legal, financial, investment, tax, or accounting advice. Any reliance you place on the information provided is at your own risk.


The content on this Website may discuss general financial concepts, strategies, and principles. It is important to consult with a certified financial planner, accountant, attorney, or other accredited professional prior making any financial decisions. Always seek the advice of a qualified financial advisor with any questions you may have regarding your personal financial situation or investment choices. 


No information on this Website constitutes a recommendation or endorsement of any specific financial products, services, companies, or investment strategies. LaMatu disclaims any liability for any financial loss, damage, or adverse consequences arising from the use or reliance on any information provided on this website.


By using this Website and Services of LaMatu, you acknowledge and agree that you have read, understood, and accepted the terms of this disclaimer.

4. Booking Sessions

In order to book your appointment, you will need to complete an online reservation process at the Website including scheduling your first appointment and, for all paid sessions, an online payment module. Upon completing your booking, you will receive an email confirmation together with the access details of the digital consultation or the practice address and route description for a face-to-face coaching session.

 

When it comes to booking packages, you will only need to schedule your first appointment during the booking process online. There is no need to plan all appointments from the package ahead of time. You will determine the right frequency and plan subsequent appointments directly with the coach during your subsequent sessions.

 

Scheduling your sessions is facilitated by a third-party service provide Calendly. Calendly provides an online booking platform that makes scheduling your coaching session online quick and convenient. The digital scheduling platform sends an invitation to your digital agenda, which makes it easy to coordinate all your appointments. Privacy Policy and Terms and Conditions of Calendly can be found at:

https://calendly.com/en

5. Rescheduling Sessions

Coaching sessions can be rescheduled by either the coachee or the coach upon mutual agreement with a minimum of 24 hours’ notice. Email is the primary method to communicate around schedule changes. 

 

In case of an urgent need to postpone or advance the session with a less than 24 hours’ notice before the originally planned session start, the coach or coachee will notify the other side either by email or by mobile phone. In case of the latter a regular cell phone or WhatsApp call, voice or text message can be used.  

 

There is no cost associated with rescheduling a paid session while respecting the 24 hours’ notice period. An attempt of rescheduling a paid session later than 24 hours in advance will result in incurring full session fee. Rescheduling a free intake is free of charge irrespectively of the notice period.  

 

 

6. Adjusting Session Type after Booking

The type of a coaching session may be adjusted at a later stage after booking upon mutual agreement. This change may be initiated by either the coachee or the coach with a minimum of 24 hours’ notice. Email is the primary method to communicate around session type changes. In case of an urgent need to change the type of the session with a less than 24 hours’ notice before the planned session, the coach or coachee will notify the other side either by email or by mobile phone. I the case of the latter a regular cell phone or WhatsApp call, voice or text message can be used.

 

While an online session may not be upgraded to a live in-person session, the latter may be downgraded to a walk & talk format or an online conversation. Downgrading a face-to-face session to an online one may be a good choice due to health and safety considerations, as well as in case of unexpected travel or care duties at home.

 

Due to bad weather conditions, upon mutual agreement, a walk & talk session may be converted to a live session in the coaching practice, or to an online session format. It is up to the coachee to decide whether he/ she prefers to upgrade or downgrade the walk & talk to a different format. In both cases the initial price of either an in-person session or the walk & talk format will be charged. No additional payments or refunds for the price difference between the session format will apply.

 

 

7. Transferring Sessions

Both single sessions and packages are for individual use and may not be shared, resold or redistributed to other private persons or third parties. All bookings are non-transferrable, which means that an unused single session or a part of a package may not be transferred to a different coachee.

 

8. Validity of Packages

Coaching sessions may be booked individually or as packages of multiple appointments. Please note that a single session may not be converted to a multi-session package at a later stage. While packages typically have a lower cost per session, they have limited validity date. All sessions within a package should be used within 1 calendar year from their date of purchase. After that period the package loses its validity and any unused sessions may no longer be claimed. 

 

 

9. Cancellation Conditions

The appointments may be cancelled by both sides up to until 24 hours before the planned session start. Email is the primary method to communicate the decision to cancel the appointment. In case of an urgent need to cancel the session with a less than 24 hours’ notice before the planned session start, the coach or coachee will notify the other side either by email or by mobile phone. In the case of the latter, a regular mobile phone call or a WhatsApp call, voice or text message can be used.

 

There are no additional costs associated with cancelling a free intake session, irrespectively of the notice period. In case of a cancellation initiated by the coachee or a no-show, no refunds will be offered for sessions that had been paid upfront. A cancellation of a paid session communicated later than 24 hours in advance or a no-show will result in incurring a full session fee.

 

In case the coach is obliged to cancel a session and/or terminate the coaching relationship altogether, e.g., due to health, safety or ethical concerns, the coachee will receive a full refund for the sessions that had been paid for upfront and eventually cancelled by the coach.

 

10. Terminating the Coaching Relationship

Either the coachee or the coach may exit the coaching relationship at any time without specifying the reason. Both sides may mutually agree to end a session earlier than the designated end time. When either side decides not to continue after an intake or a single session, no future sessions will be planned. Also coaching trajectory consisting of several sessions may be stopped at any time. In that case the termination is subject to a notice period of minimum 24 hours prior to the start of the next scheduled session.

 

There are no additional costs associated with terminating the coaching relationship. Please bear in mind that there are no refunds offered for sessions ending earlier than the scheduled time nor the unused part of coaching packages.

 

In case the coach is obliged to terminate the coaching relationship, e.g., due to health, safety or ethical concerns, the coachee will receive a full refund for the sessions that had been paid for upfront and unused.

 

11. Payments

The price of all the Services, including both individual sessions and packages is indicated on the Website in EUR (€). This is also the currency in which all monetary transactions made through the Website shall take place. LaMatu shall not be held responsible for any price discrepancies due to currency exchange rate fluctuations and any extra fees that the client may incur if he/ she chooses to transact in a different currency. 


Enterprise clients paying upon invoice are subject to late fee payments in case of exceeding the date as per the agreed payment terms. The fees will consist of a one-off fee of €100 per each delayed payment plus additional €1 per each calendar day of delay exceeding the agreed payment terms. 


Except for the free discovery call, successfully completing the payment step in the checkout process is a required step for booking your session. Payment for all paid sessions must to be settled upfront in order to guarantee your reservation. In case your payment fails, the reservation will be deemed invalid. You will receive an email confirmation notifying you whether your payment has been successful and containing further instructions. 


Your payment will be processed through an online payment service operated by Mollie B.V. You are welcome to choose a payment option of your preference such as credit card, iDeal, PayPal, Apple Pay or Przelewy24.

The Privacy Statement, User Agreement as well as the General Terms and Conditions of Mollie B.V. apply to all transactions processed using the payment module. Please consult the website of the payment provider for more details:

https://www.mollie.com/en

12. Personal Data

In order to make a booking with LaMatu, you will need to need to place an order on the Website. For this, you need to provide personal information including your name and contact details to LaMatu. You declare that you accurately provide such personal data, and that you will keep such information up to date throughout the coaching trajectory, for example in the event that your contact details should change.

 

In case you need to use passwords during the booking process, please ensure you will use strong passwords only and that your passwords are kept secret. You are responsible for safeguarding this information and any abuse of your account resulting from the loss of this information, is at your own risk.

 

LaMatu takes great care in protecting your personal data. For more detailed information related to privacy, please consult the following documents published in the footer of the Website: the Ethical Code, the Privacy Policy and the Cookies Policy.

 

13. Links to External Sites

The Website includes links to third-party websites, social media platforms and applications. You are responsible for evaluating whether you want to access or use such links. LaMatu is not responsible for and does not endorse any features, content, advertising, products, or other materials on other websites, platforms or applications. You assume all risk and LaMatu disclaims all liability arising from your use of all external links.

 

14. Complaints

If you have a complaint, LaMatu would like to hear it directly from you. Please file your complaint as soon as possible by sending a detailed description to hello@lamatu.com. LaMatu will process your complaint as soon as possible, but in any event within 15 working days. Should it take longer to handle your complaint, you will receive a notification within 3 days working days to confirm that your complaint has been received, together with an indication of when LaMatu expects to respond. If we cannot settle a complaint amongst us, your complaint will be dealt with in accordance with the dispute section below.

 

15. Disputes

1. In the event of a dispute, the parties shall endeavour to reach an out-of-court settlement prior to initiating any court action.


2. These general terms of service and your contractual relationship with LaMatu shall be governed by Dutch laws, and the parties agree to submit any conflicts that may ensue from these terms, to the courts of the Netherlands, in the district Noord Holland.


3. As a consumer, you can also file a complaint with the Dutch Stichting Geschilleninstantie Alternatieve Therapeuten (GAT), which is an independent platform offering the possibility to settle disputes outside of the courts between alternative therapists and their clients. You can find more information about GAT at the following website:

https://www.gatgeschillen.nl/


4. As a consumer you can also use the Online Dispute Resolution platform which is an official website of the European Union. The ODR platform offers a simple, efficient, fast and low-cost out-of-court solution to disputes arising from online transactions within the European Union. For more information visit:
http://ec.europa.eu/odr

 

16. Intellectual Property Rights

LaMatu grants its users a non-exclusive, revocable right to use its Website and Services provided that no user may copy, modify, create a derivative work of or otherwise breach these Terms. All the intellectual property rights appurtenant thereto will remain the exclusive property of LaMatu, or are used by LaMatu with permission of the owners. The Website content (including: copyrights, wordmarks and trademarks) in relation to our texts, photos, other visual assets, music, videos or any other materials, are owned by LaMatu, is protected by copyright and other laws of both the Netherlands and foreign countries. You shall refrain from committing any acts that may infringe these rights.

 

Displaying or reproducing the material featured on the Website, including the modification, reproduction, distribution, republication, display or transmission of any of its Content in any manner without prior written consent of LaMatu is strictly prohibited. You may also not remove or otherwise modify in any manner any Content or features offered or received through the Website.


You acknowledge and agree that any feedback, comments, or suggestions that you may choose to provide to LaMatu in connection with the Website, its Content or Services will become the sole property of LaMatu, which will be free to use such feedback, comments or suggestions as it sees it fit and without any obligation to you.

 

17. Amendments to the Website and the Terms of Service

LaMatu reserves the right to amend the contents and information included on the Website as well as these Terms of Service in the future. LaMatu may amend these, particularly for purposes of compliance with any new applicable legislation and/or regulations and/or to improve the Website.


Unless the amendment requires your express approval, your continued use of the Website shall be deemed as your acceptance of this new content and the new terms. By making use of the services featured at this Website and entering into an agreement with LaMatu, you agree that the most recent version of the Terms and Conditions will apply. In case the Terms & Conditions are substantially modified, a notification will be placed on the Website informing the Website visitors about the recent modification.
LaMatu will ensure that the version number and corresponding date of the current version are clearly visible at all times at the bottom of this page.

 

18. Contact Details

Should you have questions or remarks pertaining to the above Terms of Service, please do not hesitate to contact LaMatu via the following contact details: 

 

Email: hello@lamatu.com

Web: www.lamatu.com/contact        

 

Version 1.3.

Effective as of 01.04.2024

 

LaMatu Coaching Services

Chamber of Commerce Amsterdam: 86080644

VAT Identification Number: NL004188190B78